How Do You Handle Otrs-cgi-10 Perl Server Side Errors

Sometimes your system displays an error code indicating that the underlying error is otrs-cgi-10 perl. There can be several reasons for this problem.

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    [otrs] Error Sending Email Via OTRS

    Hello everyone,We have OTRS 3.3.5 with full CentOS version 6.5 server which was a console.It works fine for a while, a huge amount of time, but suddenly we can’t send anyEmailswe get an error:Error message: Unable to send information to: mserg…@gmail.com .ERROR Backend: OTRS-CGI-10 Perl: 5.10.1 OS: Linux Time: Thu Mar 31 2:41:11 pmMessage 2016: Unable to send message to: aka…@sygmatel.com.RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl (2056): Trace module:Core::System::Ticket::Article::ArticleSend (OTRS 3.3.5) Line: 2083Module: Kernel::Modules::AgentTicketEmail::Run 3 (otrs.3.5) Line: 1291Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.5) String: Version) 871Module:modperl::root::modperl::registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler(unknown line: 41 module: (eval) (v1.99) line: 204 module:ModPerl::RegistryCooker::run (v1.99) Line: 204 Module:ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module:ModPerl::Registry::handler (v1.99) Line: 31We use Google Apps as our mail server with this setup:SendmailModule == SMTPTLSSendmailModule::Host== smtp.gmail.comSendmailModule::Port==465We can easilyping, snooping, and telnetting smtp.gmail.com.please US know your thoughts.Thank you//M-OTRS Submission Volume: OTRS Website: – http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo remove yourself from the list: http://lists.otrs.org/cgi-bin/listinfo/otrs

    Re: [otrs] Error On Next Upgrade From 5.0.6 To 5.0.8

    Hello Dan,visit http://bugs.otrs.org/show_bug.cgi?id=11937 for a solution.Martin GrunerTeam leader R.OTRS S.A.Bahnhofplatz 1a94315 StraubingT: +49 (0)6172 681988 0F: (0)9421 +49 56818 18Me: www.otrs.com/Headquarters: Homburg, Bad District Court: Homburg, far from perfect HRB 10751, VAT number:DE256610065Chairman of the Supervisory Board: Burchard Steinbild, Management Board: Andre Mindermann(Chairman), Christopher Sabine Kuhn, RiedelMobile communication and transparent processes – with OTRS BusinessStart Solution™ Managed 5 quickly and without own IT resources – now newDiscover and order featureshttps://www.otrs.com/neu-in-otrs-business-solution-5-mobile-communication-transparente-processes/?lang=de> At 2016-03-25 20:22 Vander Ploeg, Daniel B wrote:>> After upgrading from 5.0.6 to 5.0.8, I get the only internal server error ra> when loading the package manager home page. The error shows that the utility in> Apache report:>> Undefined routine::Modules::AdminPackageManager::Translatable> link to /opt/otrs//Kernel/Modules/AdminPackageManager.pm, line 1357.n>> Any suggestions for fixing this problem?>> thank you> Dan>>>>> -> OTRS List: Submit otrs – Website: http://otrs.org/> Archives: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs-OTRS mailing list: – OTRS website: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsUnsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

    [otrs] Error After Updating From 5.0.6 To 5.0.8

    After upgrading from 5.0.6 to 5.0.8 I get an internal server error whenTrying to load the package manager page. The error appears exactly the sameApache is:Undefined sign routine ::Modules::AdminPackageManager::Translatable is calledin /opt/otrs//Kernel/Modules/AdminPackageManager.pm install 1357.nAny suggestions on how to let them solve this problem?Thank you,Dan-OTRS mailing list: otrs – website: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsUnsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

    Re: Error [otrs] AH01797 When Upgrading From 4.13 To 5.06

    Update,I restored the server from a snapshot to 4.13, then restarted every 5 rpm for 0.6.figured this out regarding the same error.Thank you very much,SeanFrom: otrs-boun…@otrs.org [mailto:otrs-boun…@otrs.org] For Gadow,SeanSent: Thursday, February 4, 2016 3:52 pm, [email protected]:.orgSubject: Error [otrs] Update ah01797 from 4.13 to 5.06The rescue,I upgraded from 4.13 to 5.06 today using rpm (opensuse) and now this is meThe appearance of problems with Apache. Any help would be greatly appreciated.[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid AH00163:9670]Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1– Configured to resume normal operation[Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094:Line: Command ‘/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMDFOREGROUND'[Thu-Sun Feb 2006 3:19:17/2016] 877274 [access_compat: error] [pid 9688] [client10.1.10.248:52638] AH01797: Client became server using configuration:/opt/otrs/bin/cgi-bin/index.plBelow is my Apache2-httpd.include.–#conf# installed for OTRS (http://otrs.–ScriptAlias ​​org/)# /otrs/ “/opt/otrs/bin/cgi-bin/”Alias ​​/otrs-web/”/opt/otrs/var/httpd/htdocs/”# Set up the environment, then prslow loading of modulesPerl requires /opt/otrs/scripts/apache2-perl-startup.pl# Reload Perl partitions on disk changePerlModule on Apache2::ReloadPerlInitHandler Apache2::Reload# general mod_perl2 optionsAllow order, rejecttransfer everything Claim all grants#ErrorDocument 403 /otrs/client.plDocument Error 403 /otrs/index. PLPerl script processorPerlResponseHandlerModPerl::RegisterOptions +ExecCGIPerlOptions+ParseHeadersPerlOptions+SetupEnvAllow order, rejectEveryone allowed=2.4>demand the provisionRequire everything to be provided Allow order, rejectAllow all=2.4>Claim all grants# mod_perl2 strategies for GenericInterfacePerlOptions -ParseHeadersAllowoverrideOptions +ExecCGI -EnableAllow order, rejectAllow everything from 2=.4>Apply for full grants Claim all grantsAddOutputFilterByType DEFLATE text/html text/javascriptapp/javascript text/css text/app xml/jsonAllowOverride/json text nothingAllow order, rejectEveryone allowed=2.4>demand the provisionClaim all grantsAddOutputFilterByType DEFLATE text/html text/javascriptApp/JavaScript Text/CSS Text/XML App/JSON Text/JSON # Make sure the CSS filesand JS are read by browsers in UTF8 encoding.Add UTF-8 encoding .cssAdd UTF-8 encoding .js# Defining an explicit MIME type due to woff fonts since it’s relatively new andApache may not know how to deal with this.Application AddType/police-woff .woff# CSS cache valid for 30 daysHeader cache check “max-age=2592000 must-revalidate”# 3rd party CSS cache for 4 days, including icon fontsChecking cache of “max-age=14400 must-revalidate” header set# Cache js cache for 30 daysHeader cache check “max-age=2592000 must-revalidate”# 3rd party js cache for 4 hoursChecking cache of “max-age=14400 must-revalidate” header set# Limit the number of requests per child to avoid wasted memory 4000Thanks for usingMaxRequestsPerChild youSean-OTRS Broadcast Collection: otrs – Website: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo opt out: http://lists.otrs.org/cgi-bin/listinfo/otrs

    [otrs] Error AH01797 When Upgrading From 4.13 To 5.06

    The rescue,I upgraded today from 4.13 to 5.06 with RPM (opensuse) and I am right nowlooks like a problem with apache. Any help would be greatly appreciated.[Th Feb 04 03:19:10.9699192016] [mpm_prefork:notice] [pid AH00163:9670]Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1– Configured to resume general operations[Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094:Line: Command ‘/usr/sbin/httpd2-prefork -w /etc/apache2/httpd.conf -D SYSTEMDFOREGROUND'[Thu-Sun Feb 04 15:19:17.2016] 877274 [access_compat: error] [pid 9688] [client10.1.10.248:52638] AH01797: Client denied internet hosting server in configuration:/opt/otrs/bin/cgi-bin/index.plBelow is each of our apache2-httpd.include.conf.# –# Added for OTRS (http://otrs.–ScriptAlias ​​org/)# /otrs/ “/opt/otrs/bin/cgi-bin/”Alias ​​/otrs-web/”/opt/otrs/var/httpd/htdocs/”# Set up home and pre-modulesPerl requires /opt/otrs/scripts/apache2-perl-startup.pl# Reload Perl modules on disk changePerlModule on Apache2::ReloadPerlInitHandler Apache2::Reload# general mod_perl2 optionsAllow order, rejectAllow against all Claim all grants#ErrorDocument 403 /otrs/client.plDocument Error 403 /otrs/index. PLPerl script processorPerlResponseHandlerModPerl::RegisterOptions +ExecCGIPerlOptions+ParseHeadersPerlOptions+SetupEnvAllow order, rejectEveryone allowed=2.4>demand the provisionRequire everything to be provided Allow order, rejectCompletely allow everything=2.4>Required all grants# mod_perl2 programs for GenericInterfacePerlOptions -ParseHeadersAllowoverrideOptions +ExecCGI -EnableAllow order, rejectAllow everything from 2=.4>Claim almost all grants Claim all grantsAddOutputFilterByType DEFLATE text/html text/javascriptapp/javascript text/css text/app xml/jsonAllowOverride/json text nothingAllow order, rejectAllow everyone anywhere=2.4>Claim all grantsClaim all grantsAddOutputFilterByType DEFLATE text/html text/javascriptApp/JavaScript Text/CSS Text/XML App/JSON Text/JSON # CSS ensures that JS files are read in UTF8 format by browsers.Add UTF-8 encoding .cssAdd UTF-8 character set

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